Return Policy

We are committed to your satisfaction with every purchase. If you’re not completely satisfied, you may return or exchange eligible items within 14 days of delivery.

Conditions for Returns

  • Items must be unused, in their original condition, and in their original packaging.
  • Proof of purchase (receipt or order number) is required.

How to Return

  1. Email morfifigures@gmail.com with your order number.
  2. We’ll provide a return label and detailed instructions.
  3. Once the item is received and inspected, we’ll process your refund or exchange.

Note: Customized or personalized items are non-returnable unless defective.

Terms & Conditions

By using morfi.gr and placing an order, you agree to the following:

  • All content and products on our website are owned by Morfi Figures.
  • Prices and product availability are subject to change without notice.
  • We reserve the right to cancel orders due to errors or stock availability issues.

Orders & Payments

  • Orders must be paid in full prior to shipping.
  • Accepted payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay (where available).

Liability

Morfi Figures is not liable for any indirect or incidental damages arising from the use of our products or website.

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in collectible action figures, including limited-edition items, Funko Pops, anime characters, movie figures, and exclusive statues.

2. Do you ship to all European countries?

Yes, we ship across Europe, excluding Greece and the United Kingdom. Shipping fees and delivery times vary by country.

3. How long does shipping take, and what are the costs?

  • Spain & Portugal
    • Free shipping on orders over €99 + VAT.
    • €6.95 shipping & handling for orders under €99.
    • Delivery time: 24–48 hours after payment confirmation.
  • Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Sweden
    • Free shipping on orders over €495 + VAT.
    • €19.95 shipping & handling for orders under €495.
    • Delivery time: 3–6 business days after payment confirmation.
  • Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia
    • Free shipping on orders over €495 + VAT.
    • €19.95 shipping & handling for orders under €495.
    • Delivery time: 3–6 business days after payment confirmation.

4. Can I return a product?

Yes, you may return items within 14 days of delivery if they are:

  • Unused and in original condition.
  • In their original packaging.
    To initiate a return, email morfifigures@gmail.com with your order number.

5. Are there items that cannot be returned?

Yes, we do not accept returns for:

  • Opened collectibles where packaging is part of the item’s value.
  • Customized or personalized items (unless defective).
  • Sale items (unless damaged).

6. What if my product arrives damaged?

Contact us within 48 hours of delivery at morfifigures@gmail.com with photos of the damage and your order number. We’ll arrange a replacement or refund.

7. What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express.
  • PayPal.
  • Apple Pay and Google Pay (where available).
    All payments are processed securely with encryption.

8. Is my personal data secure?

Yes, we comply with GDPR regulations. Your personal information is used solely to process and ship your order. See our Privacy Policy for details.

9. Can I cancel or change my order?

Yes, if your order hasn’t shipped, we can cancel or modify it. Contact us as soon as possible at morfifigures@gmail.com.

Cookies

When you interact with our site, we use cookies to enhance your experience:

  • Comments: If you leave a comment, you may opt-in to cookies that save your name, email, and website for convenience. These cookies last one year.
  • Login Page: A temporary cookie checks if your browser accepts cookies. It contains no personal data and is deleted when you close your browser.
  • Login Cookies: When you log in, cookies save your login information and display preferences. Login cookies last two days, and screen options cookies last one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes these cookies.
  • Editing Articles: If you edit or publish an article, a cookie stores the post ID (no personal data) and expires after one day.

Data Sharing and Rights

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

Your Data Rights

If you have an accountlimitation of liability, for example, we are not responsible for indirect damages related to product use or website issues.