Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return or exchange items within 14 days of delivery.

Conditions:

  • Items must be unused, in their original condition and packaging
  • Please include proof of purchase (receipt or order number)

How to return:

  1. Email us at support@[yourstore].com with your order number
  2. We’ll provide a return label and instructions
  3. Once we receive the item, we’ll process your refund or exchange

Note: Customized or personalized items cannot be returned unless faulty.

Terms & Conditions

By using our website and placing an order, you agree to the following terms:

  • All content and products on this site are owned by [Your Store Name]
  • Prices and product availability are subject to change without notice
  • We reserve the right to cancel orders due to errors or stock issues

Orders & Payments:

  • Orders must be paid in full before shipping
  • We accept major credit cards and PayPal

Liability:
We are not responsible for any indirect or incidental damages related to the use of our products or website.

Frequently Asked Questions (FAQ)

1. What kind of products do you sell?

We specialize in collectible action figures, including limited editions, Funko Pops, anime characters, movie figures, and exclusive statues.

2. Do you ship to all European countries?

Yes! We ship across Europe but not to Greece or United Kingdom. Shipping fees and delivery times may vary slightly depending on your country.

3. How long does shipping take & how much it costs?

Spain & Portugal

  • Free shipping on orders over 99€ + VAT
  • 6,95€ shipping & handling fee for orders under 99€
  • Delivery time: 24–48 hours after payment confirmation

Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Sweden

  • Free shipping on orders over 495€ + VAT
  • 19,95€ shipping & handling fee for orders under 495€
  • Delivery time: 3–6 business days after payment confirmation

Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia

Free shipping on orders over 495€ + VAT

  • 19,95€ shipping & handling fee for orders under 495€
  • Delivery time: 3–6 business days after payment confirmation

4. Can I return a product?

Yes. You may return any item within 14 days of delivery, provided it’s:

  • In unused condition
  • In original packaging

To request a return, email us at support@[yourstore].com with your order number.

5. Are there items that cannot be returned?

Yes — we do not accept returns for:

  • Opened collectibles where packaging is part of the value
  • Customized or personalized items
  • Sale items (unless damaged)

6. What happens if my product arrives damaged?

Please contact us within 48 hours of receiving the item. Send us photos of the damage and your order number, and we’ll either replace it or offer a refund.

7. What payment methods do you accept?

We accept:

  • Visa / Mastercard / American Express
  • PayPal
  • Apple Pay & Google Pay (if available)
    All payments are secure and encrypted.

8. Is my personal data safe?

Absolutely. We follow all GDPR regulations. Your personal information is used only to process and ship your order. You can read more in our Privacy Policy.

9. Can I cancel or change my order?

Yes — if your order hasn’t shipped yet, we can cancel or modify it. Please contact us as soon as possible at support@[yourstore].com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

What rights you have over your data

Suggested text: If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.